FAQ

1. Do you provide moving services?
By definition, self-storage is just that. It is your responsibility to pack and move your belongings in and out of storage. We do sell a variety of packing and moving supplies. We have a street level loading area on Andem Place with carts and dollies available at no charge for your or your movers’ use.

2. Are there any restrictions on what I can store?
You may not store any of the following:

Food or supplements of any kind, whether for humans or pets
Any living plants or seeds
Lithium batteries of any type
Alcohol or any flammable or hazardous material
Guns or ammunition
Gasoline or any gas powered item
Anything leather or fur
Wool rugs
Any goods valued at more than $5000.00 unless declared and covered by tenant’s private insurance

3. Do I need tenant storage insurance?
A requirement of our rental agreement is that all tenants’ goods must be insured. If you have coverage under your homeowner’s, renter’s or business insurance policies, please provide us with proof of coverage. Village Storage offers a tenant protection plan with rates starting as low as $8.00/month for $2500.00 coverage with a zero dollar deductible. Self-storage facilities do not insure the contents of a storage unit, unlike movers or warehouses. You lock your own unit, keep the keys, and maintain care, custody, and control of your unit.

4. What are the storage access hours?
Our access hour are the same as office hours; Mon, Tues, Weds, Fri-9 am to 6 pm; Thurs- 9 am to 7 pm; Sat-9 am to 5:30 pm. We are closed on Sundays. The building is locked after hours.

5. What security measure are in place?
We have a brand new CCTV system recording 24/7 the inside and outside of the facility.

6. What is needed to rent a storage unit?
You need a photo id, proof of insurance-unless you are enrolling in our Tenant Protection Program, and your initial payment which includes a 1 month security deposit and $15.00 administrative fee. Members and families of US Military personnel, please present your military id for our records. You will also sign a monthly rental agreement at the time of move-in.

7. How do I pay my storage bill?
The easiest way is to set up your credit card for autopay. Your card will be automatically debited on the first of every month. We also accept cash and checks or you may come in or call with your card number monthly.